Chapter 5 — Organizational Learning through Knowledge Workers and Infomediaries

نویسنده

  • John Milam
چکیده

Knowledge Workers and Infomediaries John Milam Executive Director of HigherEd.org, Inc. ______________________________________________________________________________ Knowledge management is defined and compared to information management and the institutional research function. In order to promote transformational change, new tools such as learning histories are needed; mistakes must be valued; and dissatisfaction recognized as part of the learning process. Scharmer’s (2002) concept of presencing is discussed as a new form of leadership necessary to effectively leverage knowledge workers.

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تاریخ انتشار 2004